Terms and Conditions

Last Updated: May 2026

1. Introduction

These Terms and Conditions govern the provision of services by Nurture Therapies to clients.

By booking an appointment, purchasing a service, or using our website, you agree to these Terms and Conditions.

2. Services Provided

Alexia Dempsey provides online dietetic and therapeutic services, including but not limited to:

  • Dietetic assessments and consultations

  • Nutritional counselling and support

  • Cognitive Behavioural Therapy (CBT)

  • Acceptance and Commitment Therapy (ACT)

  • Compassion Focused Therapy (CFT)

  • Eating disorder and disordered eating support

  • Midlife and women's health support

  • Follow-up consultations and reviews

Services are delivered remotely via secure video consultation, telephone, or other agreed methods.

3. Eligibility

Clients must be aged 18 years or over unless prior arrangements have been made for a child or young person, and consent has been obtained from a parent or legal guardian where required.

You are responsible for providing accurate and up-to-date information relevant to your care.

4. Booking Appointments

Appointments can be booked via our website, email or approved booking platform.

Your appointment is confirmed once payment has been received or alternative arrangements have been agreed.

5. Fees and Payment

All fees are clearly stated prior to booking.

Payment is required in advance unless using insurance whereby we require your preauthorisation and policy number prior to the appointment starting.

Payments may be made via approved payment methods including:

  • Bank transfer

  • Secure online payment systems

  • Approved insurers

We reserve the right to amend fees at any time. Existing bookings will not be affected by fee changes already agreed.

6. Cancellation and Rescheduling

We understand that circumstances can change and will do our best to accommodate appointment changes where possible.

Client Cancellations

  • Appointments cancelled more than 48 hours before the scheduled appointment time may be rescheduled or refunded in full.

  • Appointments cancelled between 24 and 48 hours before the scheduled appointment time will incur a charge of 50% of the appointment fee.

  • Appointments cancelled with less than 24 hours' notice will be charged at 100% of the appointment fee.

  • Failure to attend an appointment without notice ("no-show") will be treated as a cancellation with less than 24 hours' notice, and 100% of the appointment fee will be retained.

Practitioner Cancellations

If we need to cancel or reschedule an appointment, you will be offered an alternative appointment or a full refund.

Exceptional Circumstances

Requests for refunds outside of this policy will be considered at our discretion in exceptional circumstances. Any decision to waive cancellation fees does not create a precedent for future appointments.

7. Online Consultations

You are responsible for:

  • Having a suitable internet connection

  • Access to the agreed platform

  • Ensuring privacy during sessions where possible

While we use secure systems, no online platform can be guaranteed to be completely risk-free.

8. Professional Boundaries

Dietetic and therapy services are provided within the scope of professional practice and relevant regulatory standards.

We do not provide:

  • Emergency mental health services

  • Crisis intervention services

  • Emergency medical treatment

If you are experiencing a medical emergency or are at immediate risk of harm, you should contact emergency services, NHS 111, your GP, or attend your nearest Accident & Emergency department.

9. Therapy and Nutrition Outcomes

While every effort is made to support you in achieving your goals, no guarantees can be made regarding outcomes.

Results vary depending on individual circumstances, engagement with treatment, and other factors outside our control.

10. Client Responsibilities

You agree to:

  • Provide accurate information regarding your health and circumstances

  • Engage honestly in consultations

  • Inform us of any changes to your health or treatment

  • Follow medical advice from your healthcare providers

  • Take responsibility for decisions made based on information provided during consultations

11. Confidentiality

Information shared during consultations will be treated confidentially and managed in accordance with our Privacy Policy.

Confidentiality may be breached where:

  • There is a serious risk of harm to yourself or others

  • Safeguarding concerns arise

  • Disclosure is required by law or court order

  • Professional or regulatory obligations require disclosure

Where appropriate, we will endeavour to discuss this with you first.

12. Communication Between Appointments

Email and administrative communications are intended for appointment management and practical matters.

Clinical advice outside scheduled appointments may not be available and response times cannot be guaranteed.

13. Complaints

If you are dissatisfied with any aspect of our service, please contact us directly so that we can attempt to resolve the matter promptly.

Formal complaints should be submitted in writing to:

Alexia Dempsey  Email: alexia@nurturetherapies.co.uk

If a complaint cannot be resolved, you may also contact the relevant professional regulator where applicable.

14. Data Protection

We process personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and our Privacy Policy.

Please refer to our Privacy Policy for full details.

15. Intellectual Property

All materials, resources, handouts, programmes, website content, and documentation provided by Nurture Therapies or Alexia Dempsey remain our intellectual property unless otherwise stated.

Materials are provided for personal use only and must not be copied, distributed, reproduced, or shared without written permission.

16. Limitation of Liability

To the fullest extent permitted by law, Nurture Therapies shall not be liable for indirect, consequential, or unforeseeable losses arising from the use of our services.

Nothing in these Terms excludes liability for death, personal injury caused by negligence, fraud, or any liability that cannot be excluded under UK law.

17. Changes to These Terms

We reserve the right to update these Terms and Conditions at any time.

The most current version will be available on our website.

18. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of United Kingdom.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of United Kingdom..

19. Contact Information

Nurture Therapies

Email: alexia@nurturetherpaies.co.uk

Telephone: 07889450656