Privacy Policy

Last Updated: May 2026

Introduction

At Nurture Therapies LTD, we are committed to protecting your privacy and ensuring that your personal information is handled securely, lawfully, and transparently.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website, contact us, or receive dietetic and therapy services from us.

We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and our professional obligations as healthcare practitioners.

Who We Are

Nurture Therapies LTD  provides online dietetic and therapeutic services, including nutritional counselling, Cognitive Behavioural Therapy (CBT), Acceptance and Commitment Therapy (ACT), Compassion Focused Therapy (CFT), eating disorder support, and wellbeing services.

Contact Details

Practice Name: Nurture Therapies LTD

Email: alexia@nurturetherapies.co.uk

Telephone: 07889450656

Information We Collect

Personal Information

We may collect:

  • Full name

  • Date of birth

  • Postal address

  • Telephone number

  • Email address

  • Emergency contact details

Health Information

To provide safe and effective care, we may collect sensitive health information including:

  • Medical history

  • Current diagnoses and symptoms

  • Medication information

  • Dietary history and nutritional information

  • Mental health history

  • Assessment questionnaires

  • Therapy session notes

  • Clinical records

  • Treatment plans

  • Correspondence relating to your care

Website Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Website usage data

  • Cookie information

How We Use Your Information

We use your personal information to:

  • Provide dietetic and therapy services

  • Assess your suitability for treatment

  • Develop personalised treatment plans

  • Communicate about appointments

  • Maintain clinical records

  • Process payments

  • Respond to enquiries

  • Improve our services

  • Comply with professional and legal obligations

  • Protect the safety and wellbeing of clients

Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

Contract

To provide healthcare services requested by you.

Legitimate Interests

To operate and improve our business and services.

Legal Obligation

To comply with legal, professional, and regulatory requirements.

Special Category Health Data

Health information is processed under Article 9(2)(h) UK GDPR for the provision of healthcare and treatment.

Confidentiality

All information shared during consultations is treated confidentially.

However, there are limited circumstances where confidentiality may need to be breached, including:

  • If there is a serious risk of harm to yourself or another person

  • If there are safeguarding concerns involving a child or vulnerable adult

  • If disclosure is required by law or court order

  • If professional or regulatory obligations require disclosure

Where appropriate, we will discuss any necessary disclosure with you before sharing information.

Sharing Your Information

We do not sell or rent your personal information.

We may share information with:

  • Your GP or healthcare professionals (with your consent where appropriate)

  • Clinical supervisors

  • Professional indemnity insurers

  • Secure practice management systems

  • Secure payment providers

  • Regulatory bodies where required

  • Legal authorities where disclosure is required by law

Any third-party providers are required to maintain appropriate data protection and confidentiality standards.

Online Consultations

Consultations may take place via secure video conferencing platforms or telephone.

While we take reasonable precautions to ensure confidentiality and security, no online communication system can be guaranteed to be completely secure.

Clients are encouraged to access appointments from a private location and use secure internet connections where possible.

Data Storage and Security

We take appropriate technical and organisational measures to protect your information from unauthorised access, disclosure, loss, misuse, or alteration.

These measures may include:

  • Password-protected systems

  • Encrypted devices and software

  • Secure cloud-based record systems

  • Restricted access to records

  • Secure disposal of information when no longer required

Data Retention

Healthcare professionals are required to retain clinical records for specific periods.

Typically, adult client records will be retained for a minimum of 8 years following the end of treatment.

Records relating to children and young people may be retained until the client's 25th birthday or longer where required by law or professional guidance.

Following the retention period, records will be securely destroyed or permanently deleted.

Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request correction of inaccurate information

  • Request restriction of processing

  • Object to processing where applicable

  • Request data portability where applicable

  • Withdraw consent where consent is relied upon

  • Request erasure in certain circumstances

Please note that healthcare record retention requirements may limit the circumstances in which information can be deleted.

Subject Access Requests

You may request a copy of the personal information we hold about you.

Requests should be made in writing using the contact details provided in this policy.

We may request proof of identity before releasing information.

We aim to respond within one month, in accordance with UK GDPR requirements.

Website Cookies

Our website may use cookies to improve functionality, monitor website performance, and enhance user experience.

You can control cookie preferences through your browser settings.

For further information, please refer to our Cookie Policy.

Third-Party Websites

Our website may contain links to external websites.

We are not responsible for the privacy practices, content, or security of third-party websites.

Complaints

If you have concerns about how your personal information has been handled, please contact us first so we can attempt to resolve the issue.

Contact Us

Nurture Therapies LTD

Email: alexia@nurturetherpies.co.uk

Telephone: 07889450656

Information Commissioner's Office (ICO)

You have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your personal information has been processed unlawfully.

ICO Contact Details

Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Telephone: 0303 123 1113

Website: https://ico.org.uk

We would appreciate the opportunity to address your concerns before you contact the ICO, although you are free to do so at any time.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, professional guidance, or our services.

The most recent version will always be available on our website, and the date of the latest revision will be shown at the top of this page.